Terms & Conditions

Last Updated: 11.11.2025

Welcome to our website (“Site”). By accessing or using this Site, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you should not use this Site.

These Terms apply to all visitors, clients, and users of this Site. Additional agreements may apply to the provision of investigative or consultancy services and will be supplied as part of any formal engagement.

1. About Us

This Site is operated by Eidolon Vanguard Pty Ltd (“we”, “us”, “our”), an Australian business providing investigations, intelligence, and related professional services.

2. Use of This Site

You agree to use this Site only for lawful purposes. You must not:

  • use this Site in any way that infringes applicable laws or regulations
  • engage in any activity that may disrupt or interfere with the Site’s operation
  • introduce malicious code, attempt unauthorised access, or compromise security
  • attempt to obtain information about our clients, methods, or internal systems

We reserve the right to suspend or restrict access at our discretion.

3. Information on This Site

All content on this Site is provided for general information only. Nothing on this Site constitutes professional advice, legal advice, or a client–investigator relationship.

While we endeavour to keep content accurate and current, we make no warranty express or implied regarding its completeness, accuracy, reliability, suitability, or availability.

Any reliance on information from this Site is at your own risk.

4. Service Engagements

The information on this Site is not an offer to provide investigative services.
Engagements are accepted only after:

  • a formal instruction,
  • conflict and compliance checks,
  • acceptance of costs/terms, and
  • confirmation from us in writing.

All services are subject to applicable laws, licensing requirements, and professional standards.

5. Privacy

Your privacy is important to us.
Our practices for handling personal information are outlined in our Privacy Policy, which forms part of these Terms.

By using this Site, you consent to the collection and handling of data in accordance with that policy.

You may view our privacy policy at Privacy Policy (https://tracewise.com.au/legal/privacy-policy/)

6. Intellectual Property

Unless otherwise stated, all content on this Site including text, graphics, logos, icons, images, layouts, and data is owned or licensed by us.

You may not:

  • reproduce, republish, distribute, or modify any content
  • use content for commercial purposes
  • imply association or endorsement without written consent

Limited personal, non-commercial viewing is permitted.

7. Third-Party Links

This Site may contain links to third-party websites.
These are provided for convenience only, and we are not responsible for:

  • their content,
  • their accuracy,
  • their security, or
  • any consequences of using them.

You access third-party sites at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss, damage, cost, or expense—whether direct, indirect, incidental, special, or consequential—arising from:

  • your use of this Site,
  • reliance on content,
  • inability to access the Site, or
  • any unauthorised access to or alteration of transmissions or data.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law that cannot be excluded.

9. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses arising from your breach of these Terms or your misuse of this Site.

10. Changes to These Terms

We may update or modify these Terms at any time.
The revised version will be effective from the date it is posted. Continued use of the Site constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Us

For questions about these Terms, please contact:


Eidolon Vanguard Pty Ltd T/as TRACEWISE
Attn: Privacy Officer
Email: support@tracewise.com.au

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